FAQs

DOES THIS WORK?

Yes, the Neckovib Intelligent Neck Massager works by combining low-frequency electrical impulses. Our generation of constant warmth and TENS™ (Transcutaneous Electrical Nerve Stimulation).

As a result, tough areas experience greater blood float and releases herbal endorphins.

Neckovib turned into approved through the USA Department of Health and Human Services as well as the FDA to relieve muscle stiffness. With 15 levels, you can start via the lightest stage. And the infrared warmness function may be used to ease muscle tension, stress, and promote blood circulation. We sell heaps of neck massager everywhere in the world each month. A lot of clients like our products.

HOW TO OPERATE AND USE THE INTELLIGENT NECK MASSAGER?

After turning ON the massager by retaining down the button for 3-5 seconds, wait until you listen a beep.

When turned on, first click on the "M" or Mode button on the remote to spark off the rub down.

Then boom the depth through clicking the "+" button (endorse clicking five-10 times).

Each time you click a button at the remote you have to listen a "beep" that suggests the faraway is working.

Every time you turn rub down modes via clicking the "M" button, it'll reset the strength settings to ZERO so that you need to click on the "+" button to boom the intensity of the rubdown.

WHAT KIND OF PEOPLE ARE NOT SUITABLE FOR USING NECKOVIB

Although it's far secure for largest people, experts recommend that some organizations of people keep away from TENS treatment unless a health practitioner advises it.

This recommendation applies to the following people:

-Pregnant women: Should avoid using TENS inside the abdominal and pelvic regions.

-People with epilepsy: Applying electrodes to the top or neck may also induce seizures.

-People with coronary heart problems.

-People with a pacemaker or every other sort of electric or metal implant.

WHAT SHOULD BE NOTED BEFORE USING IT?

To experience the best rub down effect, make sure all the plates touch your skin. (Tie up your hair and take off necklaces earlier than use) And the usage of a moist towel to moisten your neck a bit in advance.

I TRY TO TURN ON THE MASSAGER BUT IT DOESN'T WORK, WHAT SHOULD I DO?

Reason 1: The massager might also lack electricity — When you get the massager and it does now not paintings please charge it.

The light on the energy button should be the coloration blue, indicating a full charge.

Troubleshoot: After turning at the massager ensure to first click the "M" or Mode button then increase depth.

Every time you turn rubdown modes through clicking the "M" button. It will reset the power settings to ZERO so you ought to click the "+" button to increase the intensity of the massage.

IS IT NOISY WHEN IT'S OPERATING?

It makes no sound at all. It does no longer vibrate. Instead, it sends pulses in varying degrees and modes and may be combined with heat.

It has a protection characteristic with a view to shut itself off after a set amount of time.

IS IT EASY TO CLEAN?

You can wipe the metallic plate and the system frame with a wet paper towel or disinfectant after shutting if off, after which use it after air drying. Do now not wash it or easy it underneath a startup state (in case of a brief circuit).

I START USING IT BUT I CAN'T FEEL ANYTHING, IS THERE SOMETHING WRONG?

The massager has 15 strength levels. Right out of the box, the default intensity placing is the first power stage. You can alter it as needed.

Troubleshoot:

Every time you switch massage modes by means of clicking the "M" button. It will reset the energy settings to ZERO so that you must click the "+" button to growth the depth of the massage.

After turning on the massager make certain to first click the "M" or Mode button to set off the rub down then growth intensity.

WHY DOES THE MASSAGER AUTOMATICALLY TURN OFF WHILE IT'S WORKING?

Here are 3 different situations for this issue:

The massager has a default placing so that it will shut off after 15 minutes.

When the massager runs out of strength, it'll shut off.

If you are taking off the massager and leave it with none operation for 60 seconds, the massager will shut off.

AFTER USING THE MASSAGER, WHY DOES MY SKIN BECOME RED AND IRRITATED.

There are three reasons:

The massaging time may be too long or the intensity you set is just too strong.

The massaging time ought to no longer exceed 30 minutes. The depth need to be set at a suitable stage that your body can endure.

The electrode plates might not touch your neck pores and skin. Please make sure the three-electrode plates maintain touching your pores and skin (Tie up your hair and take off necklaces earlier than using).

Make positive the skin of your neck is well moistened. Before the usage of the massager, you moisten your neck with a wet towel in advance.

WILL IT HURT ME DUE TO ELECTRICITY?

The voltage is 5V, which is a long way lower than the international protection voltage preferred 36V. The rubdown gadget uses pulse era, and you will experience a moderate electric flow that won’t hurt you.

HOW MANY MASSAGE MODES DOES IT PROVIDE?

There are three modes: kneading mode, scraping mode, and acupuncture mode.

Neckovib makes use of 3 rubdown nodes letting you revel in deep rubdown 83 times in line with minute. With 15 power levels, It enables improve blood move and relieve muscle pain.

WHAT IF THE LED LIGHT INDICATOR DOESN'T TURN BLUE AFTER A LONG TIME CHARGING?

The purpose is that the massager may be charged at an inadequate voltage. Please try another USB adapter to price it.

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get yourrequest.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 60 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@neckovib.comand we will respond within 24 hours to assist with the process.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. support@neckovib.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.